Cancellation & Refund Policy
Last updated on October 11, 2025
At House of Tamira, we value your satisfaction and strive to provide a seamless shopping experience. Our cancellation and refund policy is designed to be fair, transparent, and customer-friendly.
Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect, please notify us within 7 days of delivery.
Our team will review your request and may ask for product images or other details to assess the issue.
Once approved, we will offer a replacement or a full refund, as applicable.
Product Quality Concerns
If you feel that the product received is not as described on our website or doesn’t meet your expectations, please reach out within 7 days of receiving your order.
Our Customer Care Team will carefully review your concern and take an appropriate decision regarding replacement or refund.
Exceptions
Cancellation requests cannot be entertained for made-to-order, customized, or perishable items (such as flowers, eatables, etc.).
For products that come with a manufacturer warranty, please contact the manufacturer directly.
Refund Process
Once approved, refunds will be initiated to the original payment method within 1–2 business days.
Refund timelines may vary depending on your bank or payment provider.
Order Cancellations
Cancellations are accepted within 7 days of placing the order, provided the order has not yet been processed or shipped.
Once the order has been dispatched or handed over to our shipping partners, cancellation requests cannot be accommodated.
To initiate a cancellation, please contact our Customer Care Team at support@houseoftamira.com or via our Helpdesk.
Need Help?
For any questions or concerns regarding cancellations or refunds, please contact us at: